FAQ

Frequently Asked Questions (FAQ)

General Questions

1. What makes our items unique?
Our pieces are crafted from the finest materials, combining timeless designs with modern innovation. Each item undergoes meticulous quality checks to ensure that it meets our high standards of durability, comfort, and style.

2. Where are your pieces made?
We work with skilled artisans and trusted manufacturing partners globally, using both local and international craftsmanship. Many of our pieces are handmade, ensuring each item has a unique touch.

Shipping & Delivery

1. How long will it take to receive my order?

• For small items (e.g. accent decor): We offer delivery within 5 working days. (Express shipping available upon request).
• For larger items or handmade pieces: Delivery may take up to 3 weeks, as these items are crafted with precision and care.

2. Do you offer expedited shipping?
For certain items, expedited shipping may be available for an additional charge. Please contact our customer service team to discuss specific timelines and options.

3. Can I schedule a specific delivery date?
We do our best to accommodate preferred delivery dates, especially for larger items. Our team will contact you once your order is ready for dispatch to arrange a delivery time that suits you.

4. Do you offer international shipping?
Yes, we do offer international shipping for selected items. Delivery times and costs may vary depending on the destination. Please contact us for more details on international orders.

Order Tracking

1. How can I track my order?
Once your order has been dispatched, you’ll receive an email with a tracking number. Use this to check the status of your delivery at any time. For further assistance, our customer service team is available to provide updates.

2. My tracking information says “pending” or “delayed.” What should I do?
Occasionally, delays occur due to unforeseen circumstances. If your tracking status hasn’t changed for a few days, please reach out to us, and we’ll provide an update.

Returns & Exchanges

1. What is your return policy?
We accept returns on items as long as they are in their original, intact condition. To qualify for a return:

• Contact us within 14 days of receiving your order.
• Return the item within 30 days.

2. How do I initiate a return?
To start a return, contact our customer service team with your order number and reason for return. We’ll guide you through the process and provide a return shipping label if needed.

3. Are there any fees for returns?
Return shipping fees may apply. However, if your item arrived damaged or incorrect, we will cover the return shipping costs.

4. Can I exchange my item for a different colour or style?
Yes, exchanges are possible for certain items, subject to availability. Please contact our customer service team to discuss exchange options.

5. How long does it take to process a return?
Once your returned item is received and inspected, refunds are typically processed within 5-7 business days. You’ll receive a confirmation email once the refund has been issued.

Payment & Security

1. What payment methods do you accept?
We accept major credit cards, PayPal, and bank transfers. For larger purchases, financing options are available upon request.

2. Is my information secure when shopping on your site?
Yes, we use industry-standard encryption technology to protect your information. We’re fully GDPR compliant and prioritise your privacy and data security.

Customer Support

1. How can I contact customer service?
Our customer service team is available to assist you Monday through Friday, from 9 AM to 6 PM. You can reach us via:

• Phone: 07887546928
• Email: hello@wyldandcoco.com